Refund and return policy

This policy explains the conditions for refunds, cancellations, and rescheduling for all ORBITCINE services: aerial drone photography and video, FPV cinematic services, drone and radio-controlled aircraft pilot training courses, drone repair and maintenance, and the sale of drones and equipment.

Aerial photography and video

Once a deposit has been paid to confirm your booking, your slot is confirmed for the agreed date and time. If you wish to cancel, please give notice within the period stated in the quote for your job. The deposit may be non-refundable if you cancel at shorter notice than agreed, because our team has already set aside time and resources for your job.

If we cannot fly because of unsuitable weather or flight safety concerns, we will reschedule at no extra cost, and your deposit will be carried over to the new date. Once a shoot has been completed, refunds cannot be requested for dissatisfaction with matters outside the originally agreed scope of work, but our team is happy to listen and consider reasonable fixes where possible.

Training courses

Applicants who have paid for a course and wish to cancel before the start date may request a refund under the conditions stated in the enrollment confirmation for that course. In general, cancellations made before the start date are refunded in the agreed proportion. Cancellations made after the course has started are not refundable for the part already completed. If a course is canceled or postponed by ORBITCINE, applicants will receive a full refund or a place in the next intake, whichever they choose.

Drone repair and maintenance

The initial diagnostic fee will always be stated before any repair begins. If you decide not to proceed after receiving the estimate, only the agreed diagnostic fee (if any) will be charged. Once you have confirmed the repair and paid, refunds are not available for damage that was found and repaired as stated. However, if the original problem persists after the repair because of a repair error, our team will fix it at no additional cost.

Sale of drones and equipment

Products may be returned or exchanged within the period stated at the time of purchase if they have a manufacturing defect or were damaged on arrival. Products must be in perfect condition, unused and unmodified, with complete proof of purchase. Custom-made or special-order products made to a customer's specific requirements cannot be returned or exchanged unless there is a manufacturing defect on the manufacturer's part.

How to request a refund

To request a refund under the conditions above, please contact the ORBITCINE team by phone at +66 97 159 9690, by email at orbitcineservice@gmail.com, or via LINE OA @orbitcine, with your booking or order details. Our team will review your request and get back to you within a reasonable time. Refunds will be returned to the original payment method.

Changes to this policy

ORBITCINE reserves the right to update this policy from time to time, and will state the date of the latest update below. This policy was last updated on August 22, 2026.